IT Helpdesk System / Ticketing Portal

An IT Helpdesk System or Ticketing Portal is a centralized platform used by organizations to manage and streamline the process of handling IT support requests and issues from users. It serves as a communication hub where users can submit tickets or requests for assistance related to IT services, software problems, hardware issues, and more. The system assigns tickets to appropriate IT staff or teams, tracks their progress, and ensures timely resolution and follow-up.

The self-service portal feature has been designed to give user's their own support portal that they can use whenever they need to create or check the status of a support ticket.

Custom Fields
Ticket Filters
Rules to route incoming tickets
Assign and Transfer tickets
Configurable automatic reply
Internal notes to tickets
Service Level Agreements (SLA)
Customer support portal
Dashboard reports, Custom help topic forms

An effective IT Helpdesk System / Ticketing Portal plays a crucial role in ensuring smooth IT operations, enhancing user productivity, and supporting organizational goals by providing responsive and reliable IT support services.